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Service Plans

Software Maintenance
The Software Maintenance program provides the customer with software updates and upgrades as they are released. The fee is 20% of the current list price. Benefits include:

  • All software updates for 12 months, including both major and minor releases.
  • Access to self-support tools (e.g. Knowledge Base) via a secure area of the Compass website.
  • Online access to product registration keys via a secure area of the Compass website.
  • Online access to downloads for all licensed products via a secure area of the Compass website.
Standard Customer Support
Standard Support provides customers with direct access to the Compass Technical Support team with an 8-business-hour Guaranteed Response Time. Price is 20% of the current software list price. Standard Support is required for the first year with all software purchases. Benefits include all of the Software Maintenance features plus:

  • Unlimited support during standard business hours.
  • Assisted support available via fax or e-mail.
  • Access to After-Hours Emergency Service for a nominal surcharge of $200 per incident. After-Hours Emergency Service is available 24 hours a day, seven days a week, including holidays.
Priority Customer Support
Priority Support is ideal for those customers who want assurance of knowing they can call Compass Technologies as often as needed during their enrollment with a choice of guaranteed response times. 3-business-hour guaranteed response is priced at 25% of the current software list price. 1-business-hour guaranteed response is priced at 30% of the current software list price. Benefits include all of the Software Maintenance features plus:

  • Unlimited support during standard business hours.
  • Assisted support available via fax or e-mail.
  • Access to After-Hours Emergency Service for a nominal surcharge of $200 per incident. After-Hours Emergency Service is available 24 hours a day, seven days a week, including holidays.