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Technical Support

Delivering great customer service requires offering a wide range of support options. Compass Technologies is pleased to provide technical support services to meet the unique needs of our customers and partners, 24 hours a day, seven days a week, 365 days a year.

First Year Support
There’s probably never a more important time to have support readily available than during the implementation of a new system and the first several months of use. Compass understands this, which is why we provide all new customers with unlimited access to our technical services team during standard business hours for a full 12 months from the date of purchase.

  • Access Self-Help Resources
  • Submit or Update a Support Request Online
  • Submit a Support Request via Email
  • Call the Compass Support Team
7 x 24 Emergency Service
With a solution from Compass Technologies, support is always available. Partners and customers with a support plan can call our help desk and speak with a live person anytime, day or night, year-round. Learn more...

Comprehensive Self-Help
Compass provides customers and partners with online tools for both training and troubleshooting.

  • Knowledge Base with full-text search
  • Hot Topics by Product
  • Frequently Asked Questions
  • Video Training
World-Class Partner Channel
Your local Compass Authorized Partner is often the most familiar with your specific business and may offer additional support services. We encourage our customers to contact their local Compass Authorized Partner for more information.

If you need to locate a Compass Authorized Partner in your area, please contact our sales team or submit an online request through the Compass Concierge.