Technical Support

Delivering great customer service requires offering a wide range of technical support options. Compass Technologies is pleased to provide technical support services to meet the unique needs of our customers and partners, 24 hours a day, seven days a week, 365 days a year.

Support Plans

We have a variety of support plans designed to fit your needs and budget. Below you can compare features and benefits, like guaranteed response times.

Hours and Contact Information

Standard Business Hours
8:00 am to 5:00 pm EST, Monday – Friday, excluding selected events and U.S. holidays

Main Phone
(231) 282-9400


Additional Resources

Every support plan includes access to our Software Maintenance program. Customers have access to software updates and upgrades as they are released.

Benefits include:

  • All major and minor software updates for 12 months
  • Online resources and knowledge base
  • Online access to product registration keys
  • Online access to downloads for all licensed products

After-hours support is available to customers enrolled in a service plan. After-hours technical support carries a nominal surcharge at the time of the request. After-hour technical support is available 24 hours a day, 7 days a week, including U.S. holidays. Please call (989) 776-1090 for support outside of standard business hours.

All customers have access to our comprehensive knowledge base. The online database is only accessible through the Compass Portal using a secure username and password.