Delivering great customer service requires offering a wide range of technical support options. Compass Technologies is pleased to provide technical support services to meet the unique needs of our customers and partners, 24 hours a day, seven days a week, 365 days a year.
Support Plans
We have a variety of support plans designed to fit your needs and budget. Below you can compare features and benefits, like guaranteed response times.
Standard Technical Support
Standard Technical Support provides customers with direct access to the Compass Support team with an 8-hour guaranteed response time during business hours. Standard Support is required for first-year software purchases.
Benefits include:
- 8-hour guaranteed response time
- Unlimited support during standard business hours 8:00 am to 5:00 pm EST, Monday – Friday, excluding selected events and U.S. holidays.
- Access to After-Hours Emergency Service
- Access to all Software Maintenance benefits
Priority Technical Support
Priority Technical Support is ideal for customers who want assurance knowing they can call us anytime with a guaranteed response time of 3-hours during business hours.
Benefits include:
- 3-hour guaranteed response time
- Unlimited support during standard business hours 8:00 am to 5:00 pm EST, Monday – Friday, excluding selected events and U.S. holidays.
- Access to After-Hours Emergency Service
- Access to all Software Maintenance benefits
Deluxe Technical Support
Deluxe Technical Support is our highest level of support with a 1-hour guaranteed response time during business hours. Don’t wait hours to get your issues resolved. Jump to the front of the line with our deluxe package.
Benefits include:
- 1-hour guaranteed response time
- Unlimited support during standard business hours 8:00 am to 5:00 pm EST, Monday – Friday, excluding selected events and U.S. holidays.
- Access to After-Hours Emergency Service
- Access to all Software Maintenance benefits
Hours and Contact Information
Standard Business Hours
8:00 am to 5:00 pm EST, Monday – Friday, excluding selected events and U.S. holidays
Main Phone
(231) 282-9400
Email
support@addotek.com
Additional Resources
Every support plan includes access to our Software Maintenance program. Customers have access to software updates and upgrades as they are released.
Benefits include:
- All major and minor software updates for 12 months
- Online resources and knowledge base
- Online access to product registration keys
- Online access to downloads for all licensed products
After-hours support is available to customers enrolled in a service plan. After-hours technical support carries a nominal surcharge at the time of the request. After-hour technical support is available 24 hours a day, 7 days a week, including U.S. holidays. Please call (989) 776-1090 for support outside of standard business hours.
All customers have access to our comprehensive knowledge base. The online database is only accessible through the Compass Portal using a secure username and password.